1. What are your shipping rates?
Shipping rates are calculated by Canada Post, if by chance the shipping rate was over charged we will send a digital Gift Card that can be used on your next purchase. If Crafts N' Things has to pay more for the shipping then was charged we will just accept the cost.
1.1 Why do I have to sign for my order?
Crafts N' Things Hobbies & Games always add the signature request to confirm that the person is receiving the package. This also means that your package will not be left on your porch and stolen by a porch pirate.
2. Do you ship Games Workshop items outside of Canada.
No, We signed an agreement with Games workshop that we would only ship within Canada
3. Do you ship Spray Paint?
No, We will not ship Flammable / Explosive Goods. There is an extra handling fee to ship dangerous goods.
4. Do you accept returns?
We will do exchange or Gift Cards, if the item is undamaged, unopened and does not have an obvious odour (Smoke, Cat Pee ect.) Barcodes must still be on the product.
5. Do you price match?
No, We at do not price match items.
6. WHERE DO WE DELIVER?
Currently we ship anywhere within Canada and the United States of America. Certain products cannot be shipped to the United States of America due to publisher restrictions. This includes Games Workshop products, sealed Magic: The Gathering products, and select other products. Certain sale items may also be exempt from shipping to the USA.
7. DO YOU DO EXCHANGES?
We will gladly accept exchanges on unopened products returned within 30 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
We do not accept any returns or exchanges on Sports Card or Trading Card Game products, Paint or Books.
8. WHAT IF i HAVE MISSING PIECES?
If a game or puzzle you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.
9. DO YOU OFFER IN-STORE PICKUP?
If you have ordered products through our website and chosen the in-store pickup option, we will have your order ready within 3 hours. These orders are held for at least one month after fulfillment.
You will receive an email once your order is ready for pickup. You can also check the status of your orders by logging in to your account and viewing your order history. Orders with the status "Fulfilled" are available for pickup or have already been picked up.
Please do not expect to pick up your order until it has been fulfilled. Usually this takes 30 Min - 3 hours from the time of purchase but can take longer if there are extraneous circumstances.
You will require a piece of photo ID and your order number to pick up your order. If you would like to designate someone else to pick up an order on your behalf you must leave their name in the order notes or email us at email@example.com with your order number and the person's name.
10. HOW DOES SALES TAX WORK?
All orders are taxed according to your Province, Territory or State.
11. DAMAGED ITEMS
In the unfortunate event that you receive any damaged items in your parcel, please contact us at firstname.lastname@example.org or call us at (705) 746-6107 with your order number and a description of the problem. Please also provide a photo of the problem if possible.
If the parcel you receive is damaged please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return or discount any damaged items. Superficial scuffing/tearing/damage on Product that has no impact on the internal contents will not qualify as such and will be review on a case-by-case basis for approval.
12. WHAT IF I ORDER A PRODUCT AND IT IS NOT AVAILABILE?
All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order.
13. WHAT IF I HAVE STORE CREDIT/GIFT CARD CAN I RETURN IT FOR MONEY?
Should Store Credit/Gift Card be issued to a customer for any reason, it is non-refundable and cannot be transferred or converted to another payment method or currency.
14 What if My preferred name is different from the name shown on my ID. What should I do?
Please make sure you provide the exact name shown on your ID when placing your order. If you have a different preferred name, you can include that as well, but please make sure that the name on your ID appears somewhere in the information you enter. If it makes things easier, you may include this information in the notes section instead of the name field.
15. I'm trying to check out but I don't see an option for in-store pickup!
During the checkout process, you will be prompted to enter your shipping address. Don't worry, you will still be able to select the pickup option during the next step. You can go ahead and enter your home address in these fields and then continue on to the next screen.